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PRIVACY POLICY

Last Updated: September 19, 2026

PlaySTRONG Studio LLC (“PlaySTRONG,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information provided to us through our website, registration systems, Parent Portal, programs, and other services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices available to you.

PlaySTRONG Studio LLC is located at:

840 Prospect Hill Road
Windsor, CT 06095
Phone: 860-593-3431
Email: playstrongstudio@gmail.com

By using www.playstrongstudio.com, submitting information to PlaySTRONG, registering for a program, or using a PlaySTRONG service, you acknowledge this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with PlaySTRONG, we may collect the following categories of information.

Parent/Guardian and Contact Information

This may include:

  • Parent or guardian name

  • Email address

  • Telephone number

  • Mailing address

  • Emergency contact information

  • Account and login information

  • Communication preferences

Student/Participant Information

When a parent or guardian registers a child or other participant, we may collect:

  • Student name

  • Date of birth and age

  • Program, class, team, camp, or event enrollment

  • Skill or class-placement information

  • Attendance information

  • School or grade information when voluntarily provided

  • Other information needed to administer participation

Safety and Health-Related Information

For safety and emergency purposes, we may collect information voluntarily provided by a parent or guardian regarding:

  • Allergies

  • Medical conditions or limitations

  • Injuries

  • Medications or emergency information

  • Special accommodations

  • Behavioral or safety-related information

  • Emergency contacts

This information is collected only when reasonably necessary to provide or safely administer PlaySTRONG programs and services.

Payment and Transaction Information

When you register for programs, purchase services, or make payments, we may receive information necessary to process the transaction, such as:

  • Billing information

  • Payment method

  • Transaction history

  • Amounts paid or owed

  • Payment status

  • Related account information

Payment information may be processed through third-party payment and registration providers. PlaySTRONG does not need to receive or maintain full payment-card information in order to process every transaction.

Communications

If you contact us, we may retain information from your communication, including emails, telephone messages, text messages, forms, and other correspondence.

Photos, Videos, and Other Content

PlaySTRONG may collect photographs or videos of participants in connection with classes, performances, camps, teams, events, social media, promotional materials, or other studio activities when appropriate consent has been provided.

We may also receive information or content voluntarily submitted by families, including testimonials, reviews, photographs, videos, or feedback.

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring pages

  • Date and time of visits

  • General website usage information

  • Cookies and similar technologies

This information may be used to operate, secure, maintain, and improve the website.

2. HOW WE COLLECT INFORMATION

We may collect information:

  • Directly from you when you contact us or submit a form.

  • When a parent or guardian registers a participant.

  • Through the PlaySTRONG Parent Portal or online registration system.

  • When you purchase a class, camp, party, merchandise, or other service.

  • When you communicate with PlaySTRONG by email, telephone, or text.

  • When you participate in PlaySTRONG programs or events.

  • When you voluntarily provide photographs, videos, reviews, testimonials, or feedback.

  • Automatically through website cookies and similar technologies.

  • Through third-party platforms used to provide PlaySTRONG services.

Parents and guardians should provide only information that is reasonably necessary for registration, communication, safety, payment, or participation.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process registrations and enrollments.

  • Manage classes, teams, camps, open playground, parties, and events.

  • Communicate with families about schedules, registrations, payments, closures, changes, and other studio matters.

  • Process payments and maintain billing records.

  • Provide customer service.

  • Maintain attendance and participation records.

  • Determine appropriate class placement or program eligibility.

  • Address safety, emergency, allergy, medical, or accommodation needs.

  • Maintain required waivers, policy acknowledgments, and records.

  • Send requested information, newsletters, announcements, or promotional communications.

  • Improve our website, programs, services, and customer experience.

  • Maintain website security and prevent fraud or misuse.

  • Comply with applicable legal obligations.

  • Protect the rights, safety, property, and operations of PlaySTRONG, our families, participants, employees, and others.

We will not use personal information for purposes that are materially different from the purposes described in this Privacy Policy without providing additional notice when required by law.

4. CHILDREN'S PRIVACY

PlaySTRONG provides services primarily for children and families. Our website is intended primarily for parents and guardians who use our website and registration systems to enroll and manage participation for children.

Parents and guardians are generally the individuals who provide personal information about student participants through our registration and Parent Portal systems.

PlaySTRONG does not knowingly require children under 13 to independently create accounts or submit personal information directly through the PlaySTRONG website.

When information about a child under 13 is submitted by a parent or legal guardian for purposes of registration or participation, we use that information to provide and administer the requested services, maintain necessary records, communicate with the parent or guardian, and address safety or emergency needs.

We do not knowingly sell or use a child's personal information for targeted advertising.

We do not knowingly ask a child to provide more personal information than is reasonably necessary to participate in a requested PlaySTRONG activity.

Parents and legal guardians may contact us regarding their child's personal information, including requests to review, correct, or delete information, subject to applicable legal and operational requirements.

If we learn that we have collected personal information directly from a child in a manner that requires parental consent under applicable law, we will take appropriate steps to address the situation.

5. USE OF PHOTOS AND VIDEOS

PlaySTRONG may photograph or record classes, performances, camps, teams, events, and other activities.

Use of a participant's image, likeness, photograph, or video for promotional or public-facing purposes will be handled according to the applicable photo/video release or consent provided by the participant's parent or legal guardian.

When applicable, parents or guardians may choose whether to permit the use of a child's image or video for promotional purposes.

Photos and videos may also be shared with enrolled families when they are part of a class, team, performance, event, or other service.

PlaySTRONG will not knowingly use a child's photograph or video for a purpose materially different from the permission that was provided.

6. COOKIES AND ONLINE TECHNOLOGIES

Our website may use cookies and similar technologies to help operate the site, remember preferences, understand website usage, improve functionality, and maintain security.

Some cookies may be provided by third-party services integrated with our website.

These technologies may collect information such as browser type, device information, IP address, pages visited, and website activity.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the operation of portions of the website.

Where required by applicable law, PlaySTRONG may provide additional notice or choices regarding non-essential cookies or similar tracking technologies.

7. THIRD-PARTY SERVICES

PlaySTRONG uses third-party providers to help operate portions of our business and website.

These may include providers for:

  • Class registration and scheduling

  • Parent Portal and account management

  • Payment processing

  • Website hosting

  • Email and text communications

  • Website analytics

  • Forms and other online tools

  • Marketing or communication services

  • Merchandise or online purchases

PlaySTRONG may provide these providers with information reasonably necessary for them to perform services on our behalf.

Third-party providers may collect, use, and retain information according to their own privacy policies and contractual obligations.

Our website currently links to the PlaySTRONG Parent Portal, which is provided through Jackrabbit. Jackrabbit's systems may process registration, family, policy-agreement, and payment-related information necessary to provide those services.

8. WHEN WE SHARE INFORMATION

PlaySTRONG may share personal information when reasonably necessary:

With Service Providers

We may share information with companies that provide services on our behalf, such as registration, payment processing, website hosting, communications, technology, and analytics.

With Personnel and Contractors

Authorized PlaySTRONG employees, instructors, contractors, and service providers may have access to information when necessary to perform their responsibilities.

Sensitive participant information should only be accessed when reasonably necessary for the participant's safety, participation, administration, or related studio operations.

For Safety or Emergencies

We may disclose relevant information when reasonably necessary to protect the health or safety of a participant or another person, including in an emergency.

To Comply With Law

We may disclose information when required by law, subpoena, court order, or other valid legal process, or when reasonably necessary to protect our legal rights.

Business Transactions

If PlaySTRONG undergoes a merger, acquisition, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We do not sell personal information for monetary consideration.

9. MARKETING COMMUNICATIONS

We may use contact information to send administrative and promotional communications about PlaySTRONG programs, events, camps, registration, merchandise, and services.

Administrative and service-related communications may continue even after marketing communications are declined when those communications are necessary to provide a requested service.

You may opt out of promotional email communications by using the unsubscribe option in the message or by contacting PlaySTRONG.

You may also contact us regarding promotional text-message preferences.

Opting out of marketing does not prevent us from sending necessary administrative, transactional, safety, or service-related communications.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide requested services.

  • Maintain registration, billing, and participation records.

  • Meet legal, accounting, insurance, or other recordkeeping requirements.

  • Resolve disputes.

  • Enforce agreements and policies.

  • Protect the security and integrity of our business and systems.

Different types of information may be retained for different periods depending on the purpose for which the information was collected and applicable requirements.

When personal information is no longer reasonably necessary for a legitimate business or legal purpose, it may be securely deleted, destroyed, or anonymized.

Third-party providers may maintain information according to their own retention policies and contractual obligations.

11. DATA SECURITY

PlaySTRONG takes reasonable steps to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

These measures may include administrative, physical, and technical safeguards appropriate to the nature of the information.

However, no website, internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

Families should not send highly sensitive information through unsecured email or other communication methods unless specifically requested by PlaySTRONG.

12. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information, subject to applicable exceptions.

  • Request information about how your personal information is collected and used.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

  • Opt out of certain types of data processing where applicable.

  • Appeal a privacy-rights decision when required by applicable law.

Parents and legal guardians may exercise applicable privacy rights on behalf of a child as permitted by law.

To protect personal information, we may need to verify your identity and authority before completing certain requests.

Some information may be exempt from deletion or other requests when PlaySTRONG has a legal obligation or legitimate need to retain it.

13. CONNECTICUT PRIVACY RIGHTS

PlaySTRONG is located in Connecticut and strives to handle personal information in accordance with applicable Connecticut privacy requirements.

Where Connecticut law provides applicable privacy rights, Connecticut residents may have rights regarding access, correction, deletion, portability, consent, and certain opt-out choices.

Additional protections may apply to minors and children's personal information.

PlaySTRONG will not discriminate against an individual for exercising privacy rights to the extent prohibited by applicable law.

Requests may be submitted using the contact information in Section 17.

14. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, including registration, Parent Portal, social media, merchandise, or other services.

PlaySTRONG does not control the privacy practices of independent third parties.

When you leave the PlaySTRONG website, the information you provide may be governed by the third party's privacy policy and terms.

We encourage you to review the privacy practices of any third-party website or service before providing personal information.

15. CHILD SAFETY AND SENSITIVE INFORMATION

PlaySTRONG recognizes that information relating to a child's health, allergies, injuries, accommodations, emergency contacts, or other safety needs may be particularly sensitive.

We collect such information only when reasonably necessary to provide programs and maintain participant safety.

We limit access to such information to individuals who reasonably need it for safety, emergency response, instruction, administration, or related responsibilities.

We do not use participant medical or safety information for advertising or unrelated promotional purposes.

Parents and guardians should notify PlaySTRONG promptly when previously provided safety or medical information changes.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will post the revised policy on this page and update the “Last Updated” date.

For material changes, we may provide additional notice when appropriate or required by applicable law.

We encourage families to review this Privacy Policy periodically.

17. CONTACT US

Questions, requests, or concerns regarding this Privacy Policy or PlaySTRONG's handling of personal information may be directed to:

PlaySTRONG Studio LLC
840 Prospect Hill Road
Windsor, CT 06095

Phone: 860-593-3431
Email: playstrongstudio@gmail.com
Website: www.playstrongstudio.com

When submitting a privacy request, please provide enough information for us to understand your request and, when necessary, verify your identity or authority to make the request.

We will respond to privacy requests in accordance with applicable law.

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